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US Shipping & Delivery

Our Shipping and Delivery Promise

As a part of our commitment to provide an unparralled shopping experience, we will process all orders for all in-stock items within 1-2 business days, and will make every effort to ensure your package is delivered within 3-7 business days after it ships from our warehouse (Standard Shipping option).

Delivery Pricing

Enjoy $7.95 Flate Rate Shipping on all customer orders in the US.

Shipping FAQ's

What is MKC's Customer Delight Guarantee?

Our goal is your complete satisfaction. We take pride in every product we manufacture and want you to be delighted with your purchase. If you are not completely satisfied you may return the item within 30 days of the date of receipt for a full refund.  For complete details please see our return policy below.

How will my order ship?

Most orders are sent Standard Ground Shipping via UPS or through the  U.S. Postal Service.  For faster delivery you can select on of the expedited options above for an additional fee. To upgrade your shipping, please make your selection on the Shipping Method page during the check-out process


What about order processing and how will it impact the delivery time of my order?

We guarantee to process all orders for in-stock items within 1-2 business days. During the holiday season and special promotions your order will be processed within 3 business days. Orders placed before noon PST usually ship within 1 business day.  For orders placed after noon, please allow an additional business day for processing. Orders placed over the weekend will be processed the following Monday.

How will my order ship and when will it arrive?

Standard ground shipments are delivered through the US Postal Service.  Standard ground is the most common shipment option and is the most economical shipment option we offer.  If you select the standard ground shipping,  you can expect to receive your merchandise within 3 - 7 days from the date your order ships from our warehouse.  Rural areas may require additional shipping time.  While we'll make every effort to ensure that your merchandise is delivered on-time, we cannot gaurantee it as we rely on third party commercial carriers for transportation and delivery of your merchandise from our warehouse.  For expedited delivery options which may prove to more reliable in certain locations, please refer to the additional shipping options noted above.


What is your return policy
 
If for any reason you are not completly satisified with the merchandise you have received, simply send it back (in the original packaging-- with all orignal hang tags and labels attached) within 30 days of receipt for an exchange or full refund of the purchase price.

When should I expect to receive credit for my return?

We typically process returns within 3 business days after we receive the item. Once we have received and processed your return, we will immediately credit your refund to your original method of payment.  Please allow up to 3 additional business days for the refund to show on your online statement, or two billing cycles for it to be noted on printed statements.

How can I return an item?
  • Step 1: Start by completing the return form/packing slip that accompanied your shipment.  Be sure to complete all sections of the return form including the reason for your return and whether you'd prefer a refund or exchange.
  • Step 2: Repack all contents in the original packaging. NOTE: Do not mix jewelry and non-jewelry items as they may be damaged in shipment back to our warehouse
  • Step 3: Choose a return method:
    • Option A: Use the MK Collab return label included with your merchandise. If the return label has been lost or damaged, please contact our customer service department at 800-492-4995.
    • Option B: Use a shipping carrier of your choice.
  • Step 4: Cover/remove all original shipping labels on the box or package it arrived in.

If you're using the MK Collab Return Label, separate the return shipping label from its backing and affix it to your package. Detach along the perforated line and enclose the return portion of the packing list with the item(s) you are returning.  Retain the remaining portion of the packing slip until your return is processed and refund credited to your account.  Return the package to one of the carriers listed on the MK Collab Return Label. You will be charged the shipping charge to return the item(s) and the return fee will be deducted from your refund, or in the event of exchange, charged to the credit card used for the original order. If a return is due to an MK Collab error, there's no return charge.

If you're returning through a shipping carrier of your choice, select "ground service" and insure the item for full value of the merchandise being returned. Remember to enclose the completed return form in the package. Keep the remaining portion of the packing slip for your records. Send your package to the address specified on the return shipping label provided and as noted below.

Return Addresses:


Jewelry
MK COLLAB
2400 Boswell Road
Chula Vista, CA 91914

Apparel
MK COLLAB FULFILLMENT
2525 Pullman Street
Santa Ana, CA 92705

Contact Us
Need further assistance with finding the perfect fashion items or guidance?
Send us an email at: info@mkcollab.com